Account Deletion Request

Account Deletion Request Process

We understand that users may choose to delete their accounts for various reasons. To request the deletion of your account from the app, please follow the steps outlined below.

Please note, the app has a delete account button inside your profile page which will allow you to delete the account immediately.
Alternatively follow the steps below:

Account Deletion Request Process:

Step 1: Send an Email

To initiate the account deletion process, send an email to our designated account deletion email address at hello@welai.dev. Please use the subject line: "Account Deletion Request - [NAME OF THE APP] App."

Make sure the email is sent from the email address you used to register an account. 

In the body of the email, include the following information:

• The email address associated with your account in the app

• Any additional details that may help us verify and process your request efficiently

Step 2: Verification Process

For security purposes, we may reach out to you to verify your identity and ensure that the account deletion request is legitimate. Please respond promptly to any verification inquiries.

Step 3: Confirmation

Once your identity is verified, we will proceed with the account deletion process. You will receive a confirmation email once your account has been successfully deleted.

Data Handling:

Data Deletion:

Upon the completion of the account deletion process, the following types of data will be deleted:

• User profile information

• Any other personally identifiable information associated with your account

Data Retention:

We retain certain data for a limited period as required by law or for legitimate business purposes. The only data retained after account deletion is the user's email address. This retention is for communication purposes and will not be used for any other reason.

Additional Information:

• The guide applies to any app that is developed by Luna and Ivy.

• For any questions or concerns related to account deletion, you may contact us at hello@welai.dev.

We appreciate your understanding of this process. If you have any further questions or need assistance, feel free to reach out to us.